EXCHANGES AND RETURNS

 

REFUNDS

All sales are final at time of checkout. The Outlier does not offer refunds or exchanges for change of mind including on automatic or one touch third party checkout payments. If you require are any further specific details about an item it is advised that you contact The Outlier prior to purchase. A exchange or refund will only be issued where an item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange.

All pieces are quality checked prior to dispatch. For all faulty returns, The Outlier will assess the fault and reserves the right to repair or replace the pieces. If the item is no longer in stock, an exchange for another item of equal value or reading will be issued provided that all pieces or components of the original item are available for inspection.

A return for any faults will only be considered if you notify The Outlier Standard of any fault within 10 days of receiving your order & the item must be sent back to The Outlier immediately after return approval.

We recommend using Registered Australia Post Express or Registered International Post with insurance to return items to the Outlier and we advise you to take note of your tracking number. The Outlier is not responsible or accountable for the loss of items being returned. 

HOW TO MAKE A RETURN

1. info@the-outlier.com to request your Return within 10 days of receiving your order.
2. Include in the email your customer order number, photo attachments which clearly identify the product fault and a description of the fault.
3. Your return request will be assessed by a member of our team to determine if it is within our return policy and if it is repairable or if a replacement is necessary. 
4. Once your return is received, we will notify you by email and process your replacement within 10 business days. If the item is no longer in stock & a refund has been approved, please allow an additional 3 days for your refund to appear in your account.